1. Introduction

At JSONTrans, we strive to provide high-quality JSON translation services. This Refund Policy outlines the conditions under which refunds may be processed for our API services.

2. Refund Eligibility

2.1 Refundable Scenarios

• Service not delivered as described
• Significant and persistent technical issues
• Material breach of service terms
• Unauthorized charges

2.2 Non-Refundable Scenarios

• User-induced service interruptions
• Cancellation after service usage
• Violations of terms of service
• Expired or used API credits
• Third-party service disruptions

3. Refund Process

3.1 Submission of Refund Request

• Submit refund request via email to refunds@jsontrans.com
• Include your account details and reason for refund
• Provide supporting documentation if applicable
• Requests must be submitted within 30 days of charge

3.2 Refund Review Process

• Initial review within 5 business days
• Additional investigation may take up to 14 days
• Written notification of decision
• Refunds processed through original payment method

4. Refund Timeframes

4.1 Processing Times

• Approved refunds processed within 5-10 business days
• Credit card refunds: 3-5 business days
• Bank transfer refunds: 5-10 business days
• PayPal refunds: Immediate to 24 hours

4.2 Prorated Refunds

For monthly subscriptions, refunds are calculated on a prorated basis, minus any used API credits or service consumption.

5. Special Considerations

5.1 Enterprise and Custom Plans

Refund policies for enterprise or custom plans may differ. Specific terms will be outlined in individual service agreements.

5.2 Force Majeure

JSONTrans reserves the right to modify or suspend refund policies in cases of extraordinary circumstances or force majeure events.

6. Contact Information

For refund-related inquiries:

• Support: rick@jsontrans.com